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Frequently Asked Questions (FAQs)

Take a look at our General Help topics, you may find the answer you're after.

Advertising Related
    How do I place an Ad?
    How do I pay the winning bidder?
    I cannot contact the winning bidder, what can I do?
    Can I remove an Ad I no longer want listed?

Bidding Related
    How do I place a Bid?
    How do I get paid as the winning Bidder?
    I cannot contact the Advertiser, what can I do?
    Can I retract a bid?
    I have not been paid me, what can I do?

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Advertising Related
Q.  How do I place an Ad?
A. 1.
You will need to select 'Place an Ad' from the Menu, you will then be prompted to Register or Login if you already have a LoadBid user account.
Once you have Logged In, you will be able to enter the freight details.
  2 Enter the details relating to your freight requirements, try and be as accurate as possible!
The more information you include in your listing, the more attractive and easier it will be for a prospective bidder to give an accurate and attractive price to transport your advertised item/s.
LoadBid recommend that you upload an image of the freight, as this too helps build a better understanding of the transport requirement.

- Press 'Save' once all details have been entered. Your listing will now be available for prospective bidders to see!

Q. How do I pay the winning bidder?
A. The terms of payment are the responsibility of the Service Recipient (Advertiser)and Service Provider (Bidder) and should form part an agreement that is drafted and agreed to by both parties prior to any transportation taking place.
LoadBid Recommend that a written agreement be created and signed by both parties to ensure everyone understands how the transaction and payment will be completed.

Please Note:
- LoadBid take no part in payment transaction, we are 100% neutral, offering a from of advertising only.

Q.  I cannot contact the winning bidder, what can I do?
A. We suggest that you allow a couple of days for the bidder to get in touch with you. Please ensure that you have emailed or called the correct details. We also suggest that you check the spam filters on your system to ensure correspondence has not been redirected to your junk mail folder.
If after 3 days you have not had any contact with the winning bidder, we suggest you re-list the freight opportunity and contact us so that we can keep a look out for future issues with the bidder.

Q. Can I remove an Ad I no longer want listed?
A.

Provided there have been NO/NIL Bids placed on your listing (the advertisement in question), you can remove the listing.
If there has been a bid placed, unfortunately you will need to wait for the listing to end and notify the winning bidder of your position.


Bidding Related
Q.  How do I place an Ad?
A. 1.
Select (Click) a listing of interest on the 'Search Our Listings Page'
  2. If you're not already Logged In, you will be prompted to do so.
Should you not have a Log In, please Register to use Load Bid (This is FREE)
  3. Enter your Bid and Select (Click) 'Place Bid' Button
Remember, you will be committing to offering a service for the entered amount!
- A Confirmation window will appear, your last chance to cancel placing a bid.
 
The bidding system is based on increments of $5. Your bid must be lower than the current 'Best Offer', you will be prompted to enter a figure that is at least $5 lower than the current Best Offer figure.

Please Note:
- LoadBid DOES NOT have an auto-bidding function, so you will need to manually bid in increments as required.
- No electronic notification or prompt (email or SMS) will be sent to notify you if you have been outbid, you will need to monitor and check LoadBid regularly to track bidding activity on an item/s of interest.
- Once a listing has ended, you will ONLY BE NOTIFIED IF YOU ARE THE WINNING BIDDER! An email will be sent you with a summary of the listing advertisement, along with the Advertisers contact details.
- LoadBid highly recommend that a written and signed agreement be entered into prior to any transportation of freight occur!

Q. How do I get paid as the winning Bidder?
A. This is something that needs to be agreed at the time the listing ends, or a job has been accepted (fixed price, or negotiated rate) between the Service Provider and the Service recipient directly with each party. LoadBid does not facilitate, nor do we participate in any payment transactions.
Although we do not participate in the payment, nor any part of the engagement between parties, we are happy to for you to contact us so that we can keep a look out for future issues with the advertiser.

Q. I cannot contact the Advertiser, what can I do?
A. We suggest that you allow a couple of days for the advertiser to get in touch with you. Please ensure that you have emailed or called the correct details. We also suggest that you check the spam filters on your system to ensure correspondence has not been redirected to your junk mail folder.
If after 3 days you have not had any contact with the Advertiser, we suggest you assume the Advertiser no longer wishes to have freight transported and please feel free to contact us so that we can keep a look out for future issues with the advertiser.

Q. Can I retract a bid?
A. Unfortunately, you will need to wait for the listing to end and, as you cannot retract a bid. If your bid is the winning bid, you will need to notify the Advertiser (Service Recipient) that you cannot fulfill the required service.
LoadBid provides all bidder with a Confirmation Screen (Pop-up window) prior to your Bid being entered into the system as a last chance to cancel a bid, providing you the ability to confirm that you wish to proceed with placing a bid and thus agreeing to offer service for the fee you nominate.

Q. I have not been paid, what can I do?
A. As LoadBid remain neutral offering a classifieds advertising service only, we can only provide the following suggestions;
1. Be sure you have explored every avenue of contact method (phone, email, fax, visit) to try and obtain payment.
2. Feel free to obtain the services of a collection agency, or report the issue to Police.

Please Note:
- LoadBid highly recommend that a written and signed agreement be entered into prior to any transportation of freight occur!


Don't see a response for a question you have, please Click Here to send us a message.